Virtual Assistant – Administrative Support

Pleasure in the job, puts perfection in the work.

Aristotle

Assistance For Self Employed, Small Business & Entrepreneur

View my quick reference service guide below. This is by no means a definitive list of VA services I supply so if you cannot see what you are looking for, I will be happy to discuss your needs.

Although I am a virtual assistant in Cheshire I work with companies and individuals across in the UK, who don’t need a full time assistant or don’t want the expense and administration associated with employees. I also work with clients who work from home and don’t want employees working in their private space.

I can provide a FREE 30 minute consultation which is an ideal opportunity to see if we are a good fit for one another and to focus on how we can work together to make your life easier and your business more productive.

Virtual Assistant Services

Finance Support/Credit Control

Creating invoice/quote/receipt templates
Creating and implementing a credit control process
Issuing invoices – Manually or via Xero
Chasing outstanding payments
Monitoring bank accounts to check for payments received
Paying invoices and bills

Note: I am registered with HMRC for Anti Money Laundering Supervision

Administrative Support

Creation of Google Drive Structure
Diary/calendar management
Receipt/invoice organisation
Sending cards/gifts to contacts
Collate business cards into an Excel sheet
Data entry
Typing up notes

Email Inbox Management

Email management and detox
Gmail set up, importing and creating labels/filters/folders
Reply to common questions
Flag important messages requiring attention
Follow up on sent emails
Deleting/monitoring spam
Unsubscribing from unwanted promo lists
Archiving and tagging emails
Drafting responses

Customer Service Assistance

Following up enquires/booking call backs
Follow up feedback calls
Updating customer records
Maintaining CRM tools/databases
Customer appointment reminders

Document Support

Creating/editing/formatting templates and guides
Drafting letters/emails/internal communication
Document formatting and preparation
Creation of letter and email templates
Proofreading
Generating forms
PDF Conversion

Consultation or Sounding Board

Many people find that chatting through their perceived issues with someone impartial helps to find clarity and solutions.

I’m happy to offer my time to be that impartial ear. Giving you my thoughts, asking questions others may not have thought of (or dare not ask) to help you see the wood for the trees and gain some clarity in your business.

Need a sounding board? Why not give me a call!

Office Assistant in Chester

My main area of work is as a virtual assistant, working from my own office providing administration support. However if you are based in the Chester or Ellesmere Port area I can offer on site support, in addition to my virtual assistant services listed above.

Local Client Services

Office Detox – Look at existing systems, suggest improvements and offer alternative solutions, assistance with going paperless etc

Office Structure– Get your office back on track or start as you mean to go on. Anything from setting up client files, de-cluttering to process mapping and implementation.

Year End Preparation – Collating and arranging paperwork ready to send to your accountant.

Client Feedback

"The complete package. Insightful and effective advisory service with a superb attention to detail. I simply cannot fault Naomi. I am lucky to have her on my side!"

Shivray Gohil

"The strategic administrative and financial support provided by Naomi is second to none. The service and quality of work is excellent along with Naomi's friendly and supportive approach. I would highly recommend Naomi to anyone looking for such support from a true professional."

Jessica, Bowmay Consulting, Rochdale

"Naomi has been THE BEST!! She's allowed me to focus on the task at hand and saved me so much time. I can highly recommend her for anyone looking to improve their efficiency and handle the issues that come with back office."

Peter Brzezinka

"Naomi is the epitome of what is really meant by that often over-used phrase "A safe pair of hands". I had a time and work crisis - there was no fuss or histrionics (except on my part). Naomi simply took the task on, interpreted it perfectly - did the 'do' - and then let me know it was done. What more can you ask for? I recommend her as a very safe, very competent, very reliable and very safe 'pair of hands' - Thank you Naomi"

Tony Kershaw

"Naomi has helped Adapt over the last 6 years. She's been amazing throughout, is very much part of the business and I couldn't recommend her enough."

Adapt 365, Manchester

"Naomi at VaHero is great. Extremely professional and personable. A lovely balance of professional services, helpful ideas and warm communication. Highly recommend!"

Emma Crabtree

Thinking of Hiring a Virtual Assistant?

Book A Consultation

Simply pick up the telephone or fill out the enquiry form to arrange a FREE 30 minute consultation. I will endeavour to get back to you within a couple of business hours.