Virtual Assistant – Administrative Support

Pleasure in the job, puts perfection in the work.


Assistance For Self Employed, Small Business & Entrepreneur

View my quick reference service guide below. This is by no means a definitive list of VA services I supply so if you cannot see what you are looking for, I will be happy to discuss your needs.

Although I am a virtual assistant in Cheshire I work with companies and individuals across in the UK, who don’t need a full time assistant or don’t want the expense and administration associated with employees. I also work with clients who work from home and don’t want employees working in their private space.

I can provide a FREE 30 minute consultation which is an ideal opportunity to see if we are a good fit for one another and to focus on how we can work together to make your life easier and your business more productive.

Virtual Assistant Services

Finance Support/Credit Control
  1. Creating invoice/quote/receipt templates
  2. Creating and implementing a credit control process
  3. Issuing invoices – Manually or via Xero
  4. Chasing outstanding payments
  5. Monitoring bank accounts to check for payments received
  6. Paying invoices and bills

Note: I am registered with HMRC for Anti Money Laundering Supervision

Administrative Support
  1. Creation of Google Drive Structure 
  2. Diary/calendar management
  3. Receipt/invoice organisation
  4. Sending cards/gifts to contacts
  5. Collate business cards into an Excel sheet
  6. Data entry
  7. Typing up notes
Email Inbox Management
  1. Email management and detox
  2. Gmail set up, importing and creating labels/filters/folders
  3. Reply to common questions
  4. Flag important messages requiring attention
  5. Follow up on sent emails
  6. Deleting/monitoring spam
  7. Unsubscribing from unwanted promo lists
  8. Archiving and tagging emails
  9. Drafting responses
Customer Service Assistance
  1. Following up enquires/booking call backs
  2. Follow up feedback calls
  3. Updating customer records
  4. Maintaining CRM tools/databases
  5. Customer appointment reminders
Document Support
  1. Creating/editing/formatting templates and guides
  2. Drafting letters/emails/internal communication
  3. Document formatting and preparation
  4. Creation of letter and email templates
  5. Proofreading
  6. Generating forms
  7. PDF Conversion
Consultation or Sounding Board

Many people find that chatting through their perceived issues with someone impartial helps to find clarity and solutions.

I’m happy to offer my time to be that impartial ear. Giving you my thoughts, asking questions others may not have thought of (or dare not ask) to help you see the wood for the trees and gain some clarity in your business.

Need a sounding board?  Why not give me a call!

Office Assistant in Chester

My main area of work is as a virtual assistant, working from my own office providing administration support. However if you are based in the Chester or Ellesmere Port area I can offer on site support, in addition to my virtual assistant services listed above.

Local Client Services
Office Detox – Look at existing systems, suggest improvements and offer alternative solutions, assistance with going paperless etc

Office Structure– Get your office back on track or start as you mean to go on. Anything from setting up client files, de-cluttering to process mapping and implementation.

Year End Preparation – Collating and arranging paperwork ready to send to your accountant.

Client Feedback

"Naomi's blend of technical experience and excellent levels of customer service, combined with her tenacious but friendly attitude was perfect for the a project I needed assistance with. I was completely comfortable leaving her to contact my clients directly, with many of them commenting on how nice she was to deal with. "

Mark Vaesen

"Naomi has been THE BEST!! She's allowed me to focus on the task at hand and saved me so much time. I can highly recommend her for anyone looking to improve their efficiency and handle the issues that come with back office."

Peter Brzezinka

"Naomi is the epitome of what is really meant by that often over-used phrase "A safe pair of hands". I had a time and work crisis - there was no fuss or histrionics (except on my part). Naomi simply took the task on, interpreted it perfectly - did the 'do' - and then let me know it was done. What more can you ask for? I recommend her as a very safe, very competent, very reliable and very safe 'pair of hands' - Thank you Naomi"

Tony Kershaw

"It’s not every day you come across talent like Naomi. We’ve known each other since mid-2017, and Naomi has always been very helpful, whether in a group setting or one-on-one. Her skills include web design, general administration, social media support and financial administration support, and she does it all exceptionally well. One of the qualities I admire most about Naomi is her persistence in solving a problem to bring desired results. She is never afraid to make suggestions, ask questions or try various routes until a standout solution is achieved. I deeply appreciate her skill set and her happy-to-help attitude. Thanks Naomi!"

Denise Riches

Thinking of Hiring a Virtual Assistant?

Book A Consultation

Simply pick up the telephone or fill out the enquiry form to arrange a FREE 30 minute consultation. I will endeavour to get back to you within a couple of business hours.

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